Marietta, Georgia

Email: jessica@onceuponajourneytravel.com

Phone: 678-447-9440

Effective Date: April 30, 2025

1. BOOKINGS & PAYMENTS

• A deposit or full payment is required at the time of booking, subject to supplier policies.

• Prices and availability are subject to change until deposit or full payment is made, subject to supplier policies.

• Accepted Payment Methods: We accept most standard forms of payment, including but not limited to major credit cards, debit cards, and digital payment platforms.

• Payments will be made directly to travel suppliers whenever possible. Once Upon a Journey LLC does not collect or hold supplier funds unless explicitly stated.

• Any service fees charged by Once Upon a Journey LLC will be invoiced and payable separately.

• A booking is confirmed only upon receipt of payment by the supplier.

• Some reservations may be non-refundable and non-transferable. These details will be disclosed before booking.

2. CANCELLATIONS & REFUNDS

• Cancellation policies vary by supplier. Travelers are responsible for reviewing these policies before booking.

• Once Upon a Journey LLC may charge a service fee for cancellations in addition to any supplier fees.

• Refunds, if applicable, will be processed according to the supplier’s policies. Some bookings may be non-refundable.

3. CREDIT CARD CHARGES & DISPUTES

• Travelers are responsible for providing valid credit card information and ensuring sufficient funds for travel-related charges.

• Chargebacks and payment disputes must be resolved directly and promptly. Unauthorized chargebacks may result in cancellation of bookings and forfeiture of funds.

• We may request a signed credit card authorization form to confirm transactions.

4. ERRORS & OMISSIONS (E&O) COVERAGE

• Once Upon a Journey LLC maintains professional Errors & Omissions (E&O) insurance coverage for client protection.

• This policy covers unintentional booking errors made by the agency. It does not substitute for travel insurance or client responsibility for verifying documents and itinerary details.

5. COMPLAINTS & RESOLUTION

• Travelers must report any service issues or concerns during the trip directly to the travel supplier and notify our agency as soon as possible.

• If we are not informed during travel, our ability to intervene may be limited.

• Unresolved complaints must be submitted to us in writing within 28 days of travel completion.

6. TRAVEL DOCUMENTS & REQUIREMENTS

• Travelers are responsible for obtaining valid passports, visas, government-issued IDs, and any required vaccinations.

• Failure to meet entry or travel requirements is the traveler’s responsibility, and refunds may not be available.

• Once payment is processed, clients will receive confirmations and documents directly from the suppliers.

• The traveler's name on the booking must match the passport or government-issued IDs (where this ID form is accepted) exactly to avoid denied boarding.

7. TRAVELING WITH MEDICATION

• Some countries have import controls over certain types of medication, even those that are available over the counter in the United States.

• It is the traveler's responsibility to check local requirements and travel with appropriate documentation.

• Refer to CDC or local consulate resources for updated guidance on traveling with medicine.

8. TRAVEL INSURANCE

• We strongly recommend purchasing travel insurance to cover cancellations, medical emergencies, and trip interruptions.

• Once Upon a Journey LLC is not liable for losses incurred due to lack of travel insurance.

9. MEDICAL CONDITIONS & ACCESSIBILITY

• It is essential that travelers inform us of any pre-existing medical conditions, disabilities, or mobility limitations before booking.

• We may require a completed questionnaire and/or a physician’s note to ensure safe and suitable travel arrangements.

• Failure to disclose relevant medical conditions could affect the traveler’s experience and is the responsibility of the traveler.

10. SPECIAL DIETARY REQUIREMENTS

• Allergy-related or medical dietary requirements should be discussed prior to booking.

• We will do our best to inform suppliers; however, we cannot guarantee that dietary accommodations will always be met, especially abroad.

11. FLIGHT INFORMATION & AIRLINE POLICIES

• Flight schedules are subject to change. We are not liable for delays or modifications to flight plans made by the airline.

• Seating preferences are not guaranteed unless specifically paid for through the airline.

• Please ensure names on bookings exactly match those on passports or other acceptable government-issued IDs.

12. RESPONSIBILITY & LIABILITY

• Once Upon a Journey LLC acts only as a travel agent and is not responsible for the actions, omissions, or service quality of travel suppliers.

• We are not liable for delays, cancellations, accidents, natural disasters, or other unforeseen events beyond our control.

• We are not responsible for personal injuries, property damage, or any other losses incurred while traveling.

13. ASSUMPTION OF RISK & HEALTH WARNINGS

• By booking with us, you acknowledge that travel may involve risks including exposure to infectious diseases, limited access to medical care, and unexpected delays or emergencies.

• You accept full responsibility for these risks and agree to travel at your own risk.

14. FORCE MAJEURE

• We are not responsible for disruptions due to events beyond our control, such as pandemics, natural disasters, strikes, or government actions.

15. GROUP BOOKINGS

• Group rates and availability are subject to change until the final payment is made.

• The group leader is responsible for ensuring all participants comply with payment schedules and supplier policies.

• If the group size falls below the required minimum, additional charges may apply.

16. LOYALTY PROGRAMS & DISCOUNTS

• We assist travelers in applying loyalty program benefits and discounts where applicable.

• Acceptance of loyalty discounts is at the sole discretion of the travel supplier.

• We are not responsible for denied claims, missing points, or changes to a supplier’s loyalty program.

17. FRAUD PREVENTION & PAYMENT SECURITY

• We take fraud prevention seriously and may require additional verification before processing payments.

• By making payments directly to suppliers, clients benefit from the suppliers' payment security measures.

• Chargebacks initiated without first contacting us may result in legal action to recover lost funds.

18. SOCIAL MEDIA & REVIEWS POLICY

• We encourage honest reviews and feedback. However, false or defamatory statements may result in legal action.

• Travelers grant Once Upon a Journey LLC permission to use non-confidential photos, testimonials, and social media posts for promotional purposes unless otherwise requested.

19. DATA PRIVACY & CONSENT

• We respect your privacy and will only share your information with third-party suppliers as necessary for travel arrangements.

• By booking with us, you consent to the collection and use of personal data, including health or dietary information.

ACKNOWLEDGMENT & ACCEPTANCE

• By booking travel with Once Upon a Journey LLC, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

• You also acknowledge that payments will be made directly to suppliers whenever possible, and agree to the related terms.